Banco Bilbao Vizcaya Argentaria, S.A. (“BBVA”), with registered office at Plaza de San Nicolás 4, 48005, Bilbao, Spain, C.I.F. A-48265169; is the data controller for the processing of the personal data you provide when completing the “Contact us” form. E-mail address:
BBVA needs to process the following personal data: name, surname, email and country of reference.
BBVA needs to process your personal data in order to properly manage the pre-contractual relationship arising from the products and services you are interested upon. This includes the development, maintenance and monitoring of the pre-contractual and contractual relationship between you and BBVA and the handling of your related queries.
The legal basis that allows us to process your personal data is the application of pre-contractual measures for the information requests you have made.
We will retain your personal data related to your enquiry for as long as it is necessary for the proper processing of your request.
After this period has expired, we will keep those personal data necessary for the fulfillment of legal obligations as well as during the statutory limitation periods for the exclusive purpose of claims or legal action.
We will not disclose your personal data to third parties, unless we are obliged to do so by law or you consent to it.
Furthermore, we inform you that in the event that it is necessary to execute pre-contractual or contractual measures, your personal data may be transferred to the corresponding entities of the BBVA Group in order to duly process your request (for example, in the event that you represent a Mexican company, your personal data may be communicated to BBVA MĂ©xico, S.A. in the event that it is necessary). Such companies may be located outside the European Union, constituting an international transfer of data. Any international transfer of data that BBVA carries out is carried out in accordance with the guarantees required by the applicable regulations in force.
When your consent is required to communicate your personal data to third parties, we will inform you on the data collection forms of the purpose of the processing, the data to be communicated and the identity or sectors of activity of the possible assignees of your personal data.
You can consult the Cookies Policy to find out which third parties receive personal data through cookies from this Website.
You may exercise your rights of access, rectification, deletion, opposition, limitation of processing and portability by writing to info.spark@bbva.com. You may contact the Data Protection Officer at the following address https://www.bbva.es/general/tratamiento-datos.html#contacto-dpo . In any case, you may file a complaint with the Spanish Data Protection Agency (www.aepd.es).
